Our products are digital files that are delivered instantly and cannot be returned. For that reason, sales are generally final once a file has been downloaded. We do issue refunds in the cases below.
When we refund
- You were charged but the files never became available in your library, and we cannot fix it.
- A file is damaged or will not open, and we cannot send you a working copy.
- You accidentally bought the same product twice.
- You bought a product and then bought a bundle that includes it within 7 days. We refund the individual product.
How to ask for a refund
Email info@teckforge.com within 7 days of your purchase with your order number and a short description of the problem. We reply within two working days.
How refunds are paid
Approved refunds go back to the original payment method. Depending on your bank or payment provider, it usually takes 5 to 10 working days to appear. Access to refunded files is removed from your library.
Your legal rights
This policy does not affect any rights you have under the consumer protection law that applies to you.